BCD Travel Implementation Manager Client Technology in Netherlands
Do you have experience with administrating and implementing online booking tools? Maybe this client facing role is the right next step for you.
As the Implementation manager for our Client Technology Organization group within the Travel Technology department you lead and manage client facing implementations and provide client training and support. Your main responsibility is to consult the customer, present products and meet with the customer. You coordinate project plans and manage the expectations of the customer.
For this role we need a creative thinker who can learn at an accelerated pace and stay focused on the customer implementation process. You are able to plan ahead but also stay flexible since every implementation is different.
As the implementation manager you:
- Gather design and configuration requirements for the personalization of customer facing, online systems
- Provide detailed status updates to management concerning the progress of customer implementations and ongoing projects.
- Quality assurance and testing of portal sites and new functionalities.
- Work in the areas of business development and relationship management with customers, suppliers, sales, account management, and BCD Travel development
- Experience with administrating and implementing online booking tools
- Minimal of 2 years experience as a Travel Agent
- Strong client communications abilities to include: expectations, best practices, timelines, documentation and timely follow up
- Able to lead and direct multiple projects
- Conversant in Web-based technology with technical and non-technical audience
- The ability to produce clear, concise communications geared toward the target audience
- Able to work in a multicultural and virtual team
- Good English language skills are a must
This position is part of a virtual team and can be home based in any of wholly owned EU countries including the UK.
Please contact Suzanne Miechels, Recruiter EMEA, + 31 20 5621 799 mail to: jobsEMEA@bcdtravel.nl if you have a question. Apply for this job by creating a profile and uploading your CV and Coverletter via our website.
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