BCD Travel Travel Consultant T24 EMEA in Spain
We are expanding our virtual workforce and are looking for experienced Business Travel Agents. Are you looking for an exciting home working opportunity in Business Travel? You could be the right candidate for us.
Business Travel Agent T24 EMEA 24 hours a week, homebased in Spain
As a Business Travel Agent T24 EMEA you provide our services to travelers of our clients at time of emergencies such as natural disasters and political unrest or in case of urgent travel matters. You offer quality solutions by phone and email to let travelers continue their journey hassle free or get back home safely.
- Handle all travel requirements for a wide variety of business travel clients
- Offer the best and most cost effective options
- Deal with cancellations, amendments and schedule changes
- Deliver excellent customer service with every client transaction
Working in shifts applies for the T24 In this role you will bi-weekly work a fullweekend (evening, night or morning shift). Next to that you will have one or two evening shifts during the week.
Explanation of the shifts: Evening: 15.30-24.00 (peak time is 18.00-24.00) Night shift: 22.30 to 6.00 (every 6 weeks max 4 shifts) Morning shift: 6.00 to 11.00
- Minimum of 3 years experience in business travel
- Good command of spoken and written English
Good knowledge of GDS systems (Amadeus, Galileo, Sabre)
Amadeus Agency Manager (AGM) knowledge is welcome
Stress resistant; keep balance between quantity and quality
Marco, Travel Consultant at T24 EMEA team: 'The daily job at T24 EMEA is one of the most varied jobs you can imagine in the travel industry. What I like the most is the challenge to find solutions for ad hoc problems. To be able to rescue travelers from major incidents that happens abroad, to solve issues for them so they can continue doing their job. When I take a call in my home office, it's always a surprise. On the other side of that call I feel the stress, the urgent need for help. In no time I find myself somewhere on a crowded airport in the US or I can picture the backlights of that missed train in France. Talking to the CEO who can't check in, I can almost smell the kerosene of the plane. I feel the importance of a hotel nearby for that exhausted man or woman who survived a long day at work or travel delays, far away from home. When I am in such a call, I know that I am surrounded by one of the most experienced teams of professionals all around the world. Together we are able to assist travelers with our quality and efficiency. Solutions are not always easy to find, so you need to be creative and willing to solve them. To work in the international environment of T24 EMEA is the best choice I made in my career.'
About the department Positions are in the 24-hour service (T24) department EMEA and require experience in Business Travel and GDS knowledge. The T24 EMEA offers our customers 24 hours support during their travel. It's our job to make sure that any problems or difficulties travelers encounter on their trip will not slow them down. So that they can continue their journey safely.
What we offer you A flexible home office position with our virtual workforce, working for the leading company in Business Travel. A contract with us offers you a salary in line with the market and a pleasant international team of colleagues.
How to apply Is this your next career move? Create a profile and upload your CV and cover letter in English via our website. If you have a question you can reach out to recruitment via jobsEMEA@bcdtravel.nl or contact Suzanne Miechels, Recruiter EMEA via +31- (0)20 562 1799. Please apply via our website and not by e-mail.
Get to know us BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 108 countries with almost 13,000 creative, committed and experienced people.
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