BCD Travel Meeting Planner in China

Are you ready for a challenging and exciting endeavor that will require the investment of a lot of hard work, dedication and all your experience? Are you ready to bring your skills, competencies and experience to support BCD Travel in establishing and enhancing the APAC based arm of the Global Project Management Organization? Do you have a solid understanding of the travel industry and proven project management experience? You might be exactly the new team member we are looking for.

Meeting Planner

Shanghai China

As a Meeting Planner, you will be responsible for supporting the client and the Operations Team with the execution of successful meetings and events while maintaining a high level of customer service. This position will also be responsible for providing guidance to clients on our services and qualifying all meeting requests. The Meeting Planner will be responsible for closing and reconciling files, preparing final bills, managing the commission process, data integrity and other project accountant and data analyst duties as well. Nametag and tent card coordination and creating are also the responsibility of the Meeting Planner.

Your responsibilities:

  • Answer inquiries in the meeting support mailbox as well as the program support line.

  • Coordinate team meetings. Take and distribute minutes.

  • Act as a consultant for clients who have meetings that do not meet the program's qualifications.

  • Provide training to meeting sponsors on internal meeting program planning processes, including registration, billing, process clarifications, etc.

  • Provide guidance & support on the meeting software & reporting Data Integrity

  • Responsible for Quality Control of meeting data. Follow-up on inconsistencies, missing information, etc.

  • Train team on data entry as needed. * Responsible for organization and maintenance of all meeting files.

  • Responsible for nametag and tent card coordination and creation upon client request. Ensure appropriate supply orders of branded paper stock.

  • Update Standard Operations Procedures (SOPs) as needed. Make recommendations for process improvements. Project Management

  • Qualify all meeting details and assign to the appropriate team members. Accounting

  • Reconcile all files and prepare final bills within required timeframes. Ensure all data fields are filled out properly and appropriate documentation is in the file. Close out all files, including data entry, for the client's event planners.

  • Complete and research client's p-card reconciliation report accurately and by the appropriate deadline.

  • Act as commission liaison - including tracking, follow-up and reporting.

  • Calculate budgets for meetings for qualification purposes.

Other:

  • This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required for this position. The employee may be asked to perform other duties and responsibilities, as necessary.

We're looking for you if your profile matches the following:

  • Strong previous customer service experience required.

  • Proficient in Microsoft Office.

  • Industry experience preferred.

  • Strong organizational skills.

  • Excellent customer service skills.

  • Ability to communicate effectively both verbally and in writing.

  • Excellent phone skills.

  • Effective time management skills, with a strong ability to manage multiple projects and timetables.

  • Ability to work well under pressure and adapt to ever-changing scenarios; ability to respond to change.

  • Strong attention to detail.

  • Ability to initiate new ideas.

  • Inter-personal and customer skills with ability to build relationships with customers.

  • Capability of problem solving - Anticipating, initiating and resolving issues.

Preferred: * Degree preferred.

What we offer you: This is an exciting job within an international work environment. You'll be working with a great international team of colleagues. And, we offer you a competitive package, training, career development, flexible hours and a dynamic work environment.

How to apply:

Is this your next career move? Don't wait any longer. Create a profile in our job portal on our website and upload your CV and cover letter.

Get to know us

BCD Travel helps companies make the most of what they spend on travel. For travelers, this means keeping them safe and productive, and equipping them to make good choices on the road. For travel and procurement managers, it means advising them on how to grow the value of their travel program. In short, we help our clients travel smart and achieve more. We make this happen in 108 countries with more than 13,000 creative, committed and experienced people. And it's how we maintain an industry leading client-retention rate of 95%, with 2016 sales of US$24.6billion. For more information, visit www.bcdtravel.com.

This position is not open to third-party recruiting agencies.

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