BCD Travel VIP Travel Consultant in Atlanta, Georgia

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VIP Travel Consultant


Job Summary: Responsible for providing group and travel services for the client's VIP employees and customers, handling any deviation travel requests, utilizing automation, focusing on client's policies and selecting suppliers where applicable. (This is inclusive of air, hotels, auto rentals, and event tickets). Also responsible for maintaining a high level of customer service to program participants and client.

Essential Duties and Responsibilities Include: - Interfaces with clients VIP employees and customers to build solid business relationships with them. - Books reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. - Responds to requests for price quotations utilizing automated system(s) for domestic and international itineraries. - Selects suppliers for travel in accordance with program's travel, budget, preferred supplier, and discounting objectives, where applicable. - Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. Reports violations or attempted violations to management. - Moves market share for BCD Travel preferred suppliers. - Provides concierge services relating to event tickets and attendance, including but not limited to locating and securing tickets (at a discounted price, where possible) and assisting with directions to the event or planning transportation. - Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. - Monitors queues and provide quality control procedures to ensure that all records reflect the best rates and that passports, visas and upgrades have been addressed. - Maintains client profiles, including information on family members where applicable, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included. Enrolls VIP and family members into industry benefit programs. - Researches customized information for VIP travelers by using industry, internet and other resources - May build airline reservation system profiles for use with a specific travelers. - May arrange "meet and greet" services at airports, as desired by clients. - Assists travelers with acquiring passport, passport renewals, and visa requirements - Delivers travel documents to VIP's homes or offices as required - Maintains strict confidentiality of executives travel information - Performs daily and weekly reconciliation of sales generated at client location - Achieves individual and contractual service level goals related to telephone, quality, and productivity. - Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. - May perform daily and weekly reconciliation of sales generated. - Ensures optimum customer service through effective use of phone systems and positive communications techniques. - Acts as a resource for co-workers for information, problem solving, and reducing errors. - Must be able to come to work promptly and regularly - Must be able to take direction and work well with others - Must be able to work under the stress of and meet deadlines - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to change productively and to handle other tasks as assigned - Work independently in the absence of supervision - Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.

Transferable Skills: - Professional telephone skills. - Ability to work independently, exercising discretion and judgment. - Ability to manage multiple tasks and changing priorities. - Capability of maintaining a favorable company image when interfacing with outside sources. - Ability to maintain work volume and quality consistent with peers. - Proven pursuit of learning and self-development. - Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company. - Ability to demonstrate personal and organizational integrity. - Competency to maintain positive client and co-worker relationships--Establishing, developing, and maintaining trust and loyalty over time and through changes. - Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility. - Effective oral and written communications. - Organizational skills that result in high productivity. - Minimum error rate

Qualifications: Essential - Minimum of five (5) years of travel agency experience. - Thorough knowledge of the travel industry, fares and markets. - Proficiency with Sabre GDS. - Knowledge of ticketing procedures for domestic and /or international airline, hotel and car rentals. - Knowledge of Internet search processes

Preferred - Knowledge of word processing, spreadsheets and email software. Proficiency in Microsoft Office applications preferred. - Previous VIP experience preferred.

Statement to Third Party Agencies: BCD Travel only accepts resumes from agencies on the BCD Travel preferred supplier list. Please do not forward resumes to our applicant tracking system, BCD Travel employees, or any BCD Travel office. BCD Travel is not responsible for any fees or charges associated with unsolicited resumes. Violation of this statement with preferred vendors may result in termination of any active service agreements.

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