BCD Travel Short Term Forecast Analyst in Atlanta, Georgia

Short Term Forecast Analyst

Job Summary

Responsible for the short-term or near-term planning of staffing requirements for multichannel environments to achieve desired performance and budgetary objectives derived from understood business drivers and impacts.

Requirements

  • 1+ years forecasting and trend analysis for multichannel environment experience
  • Demonstrated competency in Workforce Management, ACD and other Contact Center Technologies
  • 2+ years of Workforce Management experience
  • Demonstrated advanced competency in MS Excel and Access
  • Excellent planning, organization and communication skills

Preferred

  • Advanced knowledge of Contact Center Methodologies
  • Certification in Workforce Management and/or Contact Center Management

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled