BCD Travel International Travel Consultant in Atlanta, Georgia
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International Travel Consultant
SABRE GDS EXPERIENCE REQUIRED
CANDIDATE MUST BE WILLING TO WORK BETWEEN THE HOURS OF 7:00AM - 7:00PM (CST)
Job Summary: Fulfills International travel related requests for airline, hotel, and car rentals to result in the lowest cost for booked itinerary and maximum commission claimed. Must be knowledgeable in international faring and provides customer service through the communication of travel related information. Must spend more than 50% of work time on International travel requests.
Essential Duties and Responsibilities Include: - Books international reservations for air travel, hotel and car rentals, following up when necessary to complete the reservation. - Responds to requests for international price quotations utilizing automated system(s) for domestic and international itineraries; queues to rate desk when appropriate. - Promotes the acceptance of fares, rates, and suppliers that match the client's travel program policies and negotiated contracts. Applies discount programs appropriately. - Moves market share for BCD Travel preferred suppliers. - Maintains and promotes professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. - Remains informed of all airline rules and regulations and current affairs. Communicates information to clients accurately and appropriately. - Achieves individual and contractual service level goals related to telephone, quality, and productivity. - Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / hotel stay are included; May build airline reservation system profiles for use with a specific group of travelers. - Monitors, sorts and works global distribution systems (GDS) queues daily to maintain quality control. - Ensures optimum customer service through effective use of phone systems and positive telephone service techniques. - Knows and properly uses: airline terminology, codes, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. - Must be able to come to work promptly and regularly - Must be able to take direction and work well with others - Must be able to work under the stress of and meet deadlines - Must be able to concentrate and perform accurately while meeting applicable productivity measures - Must be able to change productively and to handle other tasks as assigned - Work independently in the absence of supervision - Assumes and performs other duties and responsibilities not specifically outlined herein, as requested.
Transferable Skills: - Knowledge of international faring and commission structures - Professional telephone skills. - Able to work independently, exercising discretion and judgment. - Able to manage multiple tasks and changing priorities. - Capable of maintaining a favorable company image when interfacing with outside sources. - Able to maintain work volume and quality consistent with peers. - Proven pursuit of learning and self-development. - Able to manage responsibilities in a manner to result in lower costs and better efficiencies for the company. - Able to demonstrate personal and organizational integrity. - Competency to maintain positive client and co-worker relationships; Establishing, developing, and maintaining trust and loyalty over time and through changes. - Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility. - Effective oral and written communications. - Organizational skills that result in high productivity.
Qualifications: - Minimum of four (4) + years active Travel Consultant experience in the past 6 years. - Minimum of 1-2 years international experience - Must spend more than 50% of work time on International travel requests. - Thorough knowledge of the travel industry, fares and international markets. - Proficiency on Sabre GDS systems. - Knowledge of international faring and ticketing procedures. - Above average productivity level (subject to management assessment for off-the-phone projects). - Demonstrated professional customer service skills. - Achieves established office goals for measurable accuracy. - Demonstrated internet research skills for customer information. - Able to work nights and weekends when needed.
Statement to Third Party Agencies: BCD Travel only accepts resumes from agencies on the BCD Travel preferred supplier list. Please do not forward resumes to our applicant tracking system, BCD Travel employees, or any BCD Travel office. BCD Travel is not responsible for any fees or charges associated with unsolicited resumes. Violation of this statement with preferred vendors may result in termination of any active service agreements.
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