BCD Travel Client Technology System Admin in Atlanta, Georgia

Client Technology System Admin

Job Summary

  • Manage escalation process from the Site Admins
  • Assess complex incident, apply solution, send feedback to Site Admins or user
  • If necessary, complete incident registration with all technical information to allow escalation to the respective internal or external level 3 support
  • Perform system administration tasks

Requirements

  • Professional education (Business Travel Agent)
  • Min 2 years in the travel industry
  • Min 1 years as Site Admin
  • Good mode of expression in written and spoken English
  • Good knowledge 1 GDS is required
  • Excellent knowledge in Client facing Travel Technology and solid experience in the administration of min 1 Application
  • Excellent knowledge in Client facing Travel Technology

Preferred

  • Experience in process management (design, document and implement processes)
  • 2nd or 3rd language of French, German or Spanish
  • Good Knowledge 2nd or 3rd GDS
  • Thorough understanding of online meeting technology.
  • knowledge in Agent facing Travel Technology
  • International work experience

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled